Open position · Partner Success

Support Specialist, Agencies

Help agency partners resolve questions and issues by chat, email and phone.

Partner SuccessEnglish C1Several locationsEuropean office hours
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The job

About the role.

You're the first point of contact for agencies that resell FlyRank. You'll answer questions about accounts, publishing and reports, resolve issues where you can, and give the product team the details they need to help with the rest.

01What you’ll do
  • Answer partner questions in chat and email within the hour, and by phone when it's quicker.
  • Fix the common problems yourself: publishing, access, reports, billing questions.
  • Document issues you can't fix so the product team can reproduce them.
  • Keep the help centre current. If you answered the same question twice, it becomes an article.
  • Spot recurring issues and share that feedback with the product team.
02What you bring
  • English at C1, written and spoken. Your written replies are short and clear.
  • A year or more in software support, a help desk or a customer-facing job.
  • You like finding out how things work and can use documentation to solve problems.
  • You stay calm and helpful when handling multiple requests.
  • Shifts that cover European office hours, roughly 9 to 6 Central European Time.
03What we offer
  • A permanent job and a clear path into Partner Success or product.
  • Training on FlyRank, SEO and AI search in your first weeks.
  • A small team where the engineer who built the feature is one Slack message away.
  • Competitive salary and health insurance.

How you apply

5questions

Recorded questions. Here they are.

These questions cover your experience, your interest in the role and how you’d approach the work. Read them before you start, and keep each answer within the time limit shown.

  1. 01Introduce yourselfEnglish · up to 60 s
  2. 02Why this jobEnglish · up to 75 s
  3. 03Walk a partner through itEnglish · up to 75 s
  4. 04Explain something simplyEnglish · up to 75 s
  5. 05What you'd ownEnglish · up to 60 s

Your profile

About three minutes.

Include currency and pay period.
Can you work European office hours, about 9 to 6 Central European Time?
CV
Certificate files optional
Your profile will be saved when you continue.

FAQ

Questions? Good.

Have another question? Ask us when we talk.

01Why video questions instead of a cover letter?

We want to hear how you think and communicate. Each role has its own questions, so we can learn more about how you would approach the work.

02Do I need to prepare?

No. Each question includes a list of points to cover or a short text to read. The prompt stays on screen while you record, and you can retake each answer twice when recording here.

03My camera doesn’t work in the browser.

Record each answer with your phone’s camera app, then choose Upload video on that question to select the file. You can choose upload at any time, and the page switches to upload automatically if it can’t reach your camera or microphone. Keep each answer within the time limit shown for that question. Files must be MP4, MOV or WebM and no larger than 150 MB.

04What happens after I send my application?

Someone on the team reviews your profile and all your answers. If it looks like a good fit, we’ll get in touch by email or WhatsApp.

05Who sees my videos?

The FlyRank hiring team reviews your videos. Applications from people we don’t hire are deleted within 12 months.

Ready?

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