Open position · Partner Success

Support Specialist, Agencies

First line for every agency on the platform. Chat, email, the odd call, and a fix by the end of the day.

Partner SuccessEnglish C1Several locationsEuropean office hours
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The job

What you’d actually do.

You are the first line for the agencies that resell FlyRank. Most of the day is chat and email: how do I add a client, why hasn't this article published, where is last month's report. You answer fast, fix what you can yourself, and hand the rest to the product team with everything they need.

01What you’ll do
  • Answer partner questions in chat and email within the hour, and by phone when it's quicker.
  • Fix the common problems yourself: publishing, access, reports, billing questions.
  • Write up anything you can't fix so the product team can reproduce it first time.
  • Keep the help centre current. If you answered the same question twice, it becomes an article.
  • Spot patterns. Ten tickets about the same button is product feedback, and you bring it.
02What you bring
  • English at C1, written and spoken. Your written replies are short and clear.
  • A year or more in software support, a help desk or a customer-facing job.
  • You like finding out how things work, and you read the docs before asking.
  • Calm under a queue. Ten open chats don't change your tone.
  • Shifts that cover European office hours, roughly 9 to 6 Central European Time.
03What we offer
  • A permanent job and a clear path into Partner Success or product.
  • Training on FlyRank, SEO and AI search in your first weeks.
  • A small team where the engineer who built the feature is one Slack message away.
  • Competitive salary and health insurance.

How you apply

5questions

Five recorded questions. Here they are.

Who you are, why this job, and a couple of questions about the work itself. Each answer is up to 90 seconds. You can read the list below before you start.

  1. 01Introduce yourselfEnglish · up to 60 s
  2. 02Why this jobEnglish · up to 75 s
  3. 03Walk a partner through itEnglish · up to 75 s
  4. 04Explain something simplyEnglish · up to 75 s
  5. 05What you'd ownEnglish · up to 60 s

Your profile

About three minutes.

Include currency and pay period.
Can you work European office hours, about 9 to 6 Central European Time?
CV
Certificate files optional
Saved when you continue, so the questions can wait if they need to.

FAQ

Questions? Good.

Anything else, ask us when we talk.

01Why five recorded questions instead of a cover letter?

Because most of our jobs are about how you think and how you talk to people, and a video shows that in a minute. Everyone gets the same questions, so we compare fairly. Someone with a thin CV and a clear head gets the same look as anyone else.

02Do I need to prepare?

No. Each question comes with the three things to cover, or a short text to read, and it stays on screen while you record. You get two retakes per question.

03My camera doesn’t work in the browser.

Record each answer with your phone’s camera app, then choose Upload video on that question to select the file from your phone. Upload video is always available, and the page switches to upload automatically if it can’t reach your camera or microphone. Use MP4, MOV or WebM, up to 90 seconds and 150 MB per answer.

04What happens after I send it?

Someone on the team goes through your profile and all five answers. If we think it’s a good fit, we get in touch by email or WhatsApp.

05Who sees my videos?

The FlyRank hiring team, nobody else. Applications from people we don’t hire are deleted within 12 months.

Ready?

Not this one?

There are 6 open positions. Your profile is remembered on this device, so a second application takes five minutes plus the questions.

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